Client Services
Refund Policy
Last updated · July 2026
Thirty-Day Window
If a piece does not feel considered for you, you may return it within thirty days of receipt for a full refund to your original payment method.
Eligibility
Items must be unworn, unaltered, and returned in their original House packaging with all tags intact. Earrings, personalised pieces, and final-sale items are not eligible.
How to Initiate
Write to hello@thetrendhouse.org with your order number. Client services will provide a prepaid return label within twenty-four hours.
Refund Timelines
Refunds are issued within three to five business days of receipt and inspection at the House. Depending on your bank, the credit may take a further three to ten business days to appear on your statement.
Original Shipping
Shipping charges, where applicable, are refunded only for defective items or a House error.
Exchanges
For a different size or colour we arrange a one-for-one exchange at no additional cost — subject to availability.
Late or Missing Refunds
If more than fifteen business days have passed since your return arrived and you have not received your refund, please write to hello@thetrendhouse.org.